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July 2010 articles

Can Social Search and Analytics fix CRM?
Can social search and analytics help CRM find the BIG PICTURE? (July 23, 2010)

Microsoft Lets Go of Azure As It Tests The Waters
Microsoft has finally, and unsurprisingly, bowed to customer and partner pressure to make its Windows Azure platform-as-a-service offering available outside of its own data centers via the Windows Azure Platform Appliance. (July 23, 2010)

What's Hot in IT Service Management?
Analysis of the presentations at the upcoming IT Service Management Forum (itSMF) U.K. Conference reveals three "hot topics" coming to the fore. (July 23, 2010)

 

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